Returns & Refunds policy
RETURN & REFUND POLICY
We want you to love your purchase from The Pink Parasol. Because our collection consists primarily of unique, pre-owned luxury pieces, our return policy is designed to protect both our customers and the integrity of every item we sell.
RETURNS
You have 7 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be returned in the exact condition in which it was received. It must be unworn, unused and unaltered, with all original packaging, accessories and documentation included.
Any The Pink Parasol tags, security tags or return tags must remain attached and intact. Removal or alteration of a security or return tag makes the item ineligible for return.
To request a return, contact us at hello@thepinkparasol.co within 7 days of delivery. If your return is approved, we will provide return instructions and the appropriate return shipping information.
Please do not send an item back without first receiving return authorization from The Pink Parasol. Unauthorized returns will not be accepted.
RETURN SHIPPING
Unless an item arrived damaged, was materially misrepresented, or you received the incorrect item, return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable and insured shipping method. The Pink Parasol is not responsible for returned merchandise that is lost or damaged in transit.
CONDITION OF RETURNED ITEMS
All returned merchandise is inspected upon receipt.
Items showing signs of wear, use, alteration, damage, fragrance, staining or any condition different from when the item was originally shipped will not be eligible for a refund.
All accessories and items originally included with the purchase—including dust bags, boxes, straps, authenticity documentation, cards, booklets or other accompanying pieces—must also be returned when applicable.
DAMAGES OR ORDER ISSUES
Please inspect your order promptly upon delivery. If your item arrives damaged, you receive the incorrect item, or you believe the item differs materially from its listing, contact us as soon as possible at hello@thepinkparasol.co so we can review the issue and make it right.
FINAL SALE ITEMS
Items specifically marked Final Sale are not eligible for return or refund.
Gift cards, if offered, are also non-refundable.
AUTHENTICITY
The Pink Parasol stands behind the authenticity of every luxury item we sell. Items are authenticated or independently verified according to our authentication standards before being offered for sale.
If you ever have a concern regarding the authenticity of an item purchased from The Pink Parasol, please contact us at hello@thepinkparasol.co so we can review your concern.
REFUNDS
Once your return has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time for the refund to appear on your account.
Any paid expedited or upgraded shipping charges are non-refundable unless the return resulted from an error by The Pink Parasol.
QUESTIONS
For questions about a return or refund, contact us at:
843-259-2429