Shipping policy

SHIPPING POLICY

The Pink Parasol takes special care when preparing and shipping every order. Because many of our pieces are high-value and one-of-a-kind, our shipping procedures are designed to help protect both your purchase and your shopping experience.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been successfully completed. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, processing may take slightly longer. If we anticipate a significant delay, we will contact you using the information provided with your order.

SHIPPING WITHIN THE UNITED STATES

At this time, The Pink Parasol ships within the United States.

Orders under $500 ship for a flat rate of $10. Complimentary Standard Shipping is provided on orders of $500 or more.

Standard shipping typically takes 3–5 business days after order processing.

Once your order ships, you will receive an email containing tracking information.

HIGH-VALUE & LUXURY SHIPMENTS

Because The Pink Parasol specializes in luxury merchandise, certain orders may require additional shipping protections.

Depending on the value and nature of the item, we may use:

  • Package tracking
  • Shipping insurance
  • Signature confirmation upon delivery
  • Adult signature confirmation when appropriate

Signature requirements cannot be waived after an order has shipped.

SHIPPING ADDRESS

Please carefully review your shipping address before completing your purchase.

For security and fraud-prevention purposes, we may be unable to change the shipping address after an order has been placed. If you notice an error, contact us immediately at hello@thepinkparasol.co.

The Pink Parasol is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

DELIVERY

Delivery dates provided by shipping carriers are estimates and are not guaranteed. Carrier delays caused by weather, service interruptions, holidays or other circumstances outside our control may occur.

Please monitor your tracking information once your order has shipped.

LOST, DAMAGED OR MISSING PACKAGES

If your tracking information shows that your package has been lost or if your package arrives visibly damaged, please contact us promptly at hello@thepinkparasol.co.

Please retain all packaging materials and photograph the package and its contents if damage has occurred. These materials may be required to submit a claim with the shipping carrier or insurance provider.

If tracking indicates that a package has been delivered but you cannot locate it, please contact the shipping carrier and The Pink Parasol as soon as possible so the delivery can be investigated.

INTERNATIONAL SHIPPING

The Pink Parasol does not currently offer international shipping. We may expand our shipping destinations in the future.

QUESTIONS

Questions regarding shipping or an existing order may be sent to:

The Pink Parasol
hello@thepinkparasol.co